:::: Sales Terms & Conditions ::::

- Returns: Returns and exchanges must be made within 15 days of the original invoice date, except as noted on particular products.  No refunds or exchanges will be accepted after 15 days of the original invoice date.  All returns require a RMA number which can be obtained from the customer service department.  Returns must be received by 11cb.com within 7 business days from the date of a RMA number issued.

A few products offered by 11cb.com, if returned for any reason other than an incorrect shipment, will be subject to a restocking fee.

- Special Orders: Special orders will take longer to fill due to the fact that it is made to order.  Special orders are not refundable or exchangeable.

- Shipping Costs: Shipping charges are not refundable.  If shipping is included, we count 20% of the total amount as Shipping Charge.  DOA products or physically damaged products must be reported to our customer service department no later than 2 days after you receive the product.  If product is defective within the warranty period, the customer will pay for the return shipping and the 11cb.com will pay for the replacement shipping.

- Price Adjustment: 11cb.com updates its website frequently to ensure that customers are viewing the latest prices and receiving the latest savings. At the time you make purchase, you agree to pay the price listed on the 11cb.com web site.  We are unable to make price adjustment after an item has been shipped. However, if your item has not yet shipped out, contact our customer service department and we will be happy to adjust price for you.

- Compatibility: 11cb.com makes every effort to customers with detailed descriptions of the products we have to offer. If there are any questions beyond what is written on the web site, please contact the product manufacturer. 11cb.com does not guarantee compatibility between products customers already have or the customer purchased from 11cb.com System order will be exception.

- Software, Laser Printers, Inkjet Printers, Retail Processors & Notebooks: Any software, laser printers, inkjet printers, retail boxed processors and notebooks are not refundable.

- Phone Orders: Orders placed over the telephone will be charged an shipping cost.  We encourage ordering online because it is faster, more convenient and protected by industry standard e-commerce secure encryption technology.  With this guarantee you can feel safe shopping at 11cb.com.